'I feel terribly sorry for people with events that haven't been officially cancelled, as they have an even tougher job of getting their money back. As part of the listing process, the Seller assigns a price to the tickets and provides information including but not limited to the event, date, section, seat, and row, and sale end date, all in accordance with the process outlined in the help pages. Received clear instructions via email on how to claim refund for cancelled concert which involved posting . Melissa Taylor was one of many looking forward to this year's Wireless festival in London's Finsbury Park who is now seeking a refund from Viagogo after it was cancelled. consumer rights expert, Adam French, said: Viagogo has a history of ripping customers off and skirting the law, and in these challenging times it seems to be dodging its responsibilities to customers when considering requests for refunds.. Last month, Florida resident Lauren Shiflett filed to extend her class action lawsuit against Viagogo from only Florida residents to a nationwide Class, Complete Music Update reports. The software and the Site, including without limitation all text, graphics, logos, buttons, images, audio clips, and computer programs, are the property of viagogo or its suppliers, and are protected by country and international copyright, trademark and other intellectual property laws. However, Viagogo responded to the motion by filing paperwork arguing that the court should deny the said request. 1.2 Ticketing Exchange. Why do my tickets have someone elses name on them? Shiflett contacted Viagogo and was informed that Viagogo is unable to refund ticket orders once they have been placed. Concert cancellations blamed on Delta variant, but some ticket buyers struggle to get refunds. These firms are required by the industry's self-regulatory body, the Society of Ticket Agents and Retailers (Star), to refund the ticket's face-value price when an event is cancelled. 5.1 Investigations. It means that if tickets can be transferred to a 2021 event, Viagogo will not refund ticket holders, even if the 2020 event is confirmed as cancelled. Once Buyer and Seller have entered into a transaction, all transactions are covered by the viagogo Guarantee, subject to the limitations set forth herein. You may find other users information to be offensive, harmful, inaccurate, or deceptive. Carnaval Barranquilla Tickets. The plaintiff, Lauren Shiflett, filed the complaint in a Florida federal court yesterday (Wednesday), claiming Viagogo has been retroactively attempting to discontinue its . If the event . Viagogo told us that because the tickets for the 2020 event can be transferred to the 2021 event, this is categorised as rescheduled rather than cancelled. Your email address will not be published. In addition, the Site could be unavailable during certain periods of time while it is being updated and modified. You should typically get a refund for the ticket and any fees or service charges within 30 days. They wait till the concert is over to say, it has past and there is nothing they can do, no refund no voucher for me. 8:20-cv-01880, in U.S. District Court for the Middle District of Florida. January 23, 2022 6:26 pm (Updated January 24, 2022 10:25 am) Fans of singer Adele have been left in limbo after she cancelled a series of Las Vegas concerts indefinitely. Viagogo refused to refund her on the basis that Festival Republic had given buyers the option to carry over their ticket to next year. 4.Select the button beside the transaction you want to dispute, then click Continue. 'We contact customers to update them on the status of events but they are always welcome to get in touch if they have further queries. No refund, no answered or returned email for days. In the event that the Buyer fails to return a Season Card to viagogo within 24 hours of the event concluding, the Buyer agrees that viagogo may charge an additional failure to return fee of 200 per season card that is not returned to the payment method that was used to purchase the tickets. your claim status, claim form or questions about when payments are These Terms and Conditions (including any documents referred to in it) ("Agreement") list the terms of the agreement between you ("You") and viagogo AG ("viagogo" or "We" or "Us") for the buying and selling of tickets ("Tickets"), and all other services that We provide (the "Services"). Editors Note on Viagogo Refund Class Action Lawsuit: : Lauren Shiflett v. Viagogo Entertainment Inc., Case No. Rufus Du Sol Tickets. 2.15 viagogo Guarantee. Faye was reluctant to sell them again, as she didn't want to put another customer in the same position she's in. You agree that viagogo is not responsible in any way for the accuracy or suitability of any payment of taxes to any entity on your behalf. viagogo aims to provide buyers with the widest possible choice of tickets to events, and enables sellers to reach a . I bought tickets for Rammstein before the pandemic and they would not refund me. Refunds, therefore, aren't applicable. Which? S75 will be a grey area as Viagogo are not the promoter of the concert, thus they are not breaching the contract. Stubhub said they would send the email giving the option but no option was ever given.these tickets were purchased in February of 2020 so they should qualify for a cash refund. To sell tickets, a Seller lists the tickets in the Site database. This info does not constitute financial advice, always do your own research on top to ensure it's right for your specific circumstances and remember we focus on rates not service. Top Class Actions is a legal news source 2.16 Claims under the viagogo Guarantee. Plaintiff fails this rigorous analysis.. Chris Brown Tickets. Shiflett contacted Viagogo and was informed that Viagogo is unable to refund ticket orders once they have been placed. The whole ordeal cost me almost a thousand dollars. We endeavour to rearrange delivery with the customer or arrange a collection point. Note that the Seller may or may not be required to charge you Tax on the sale of your ticket. The ticket resale website Viagogo is refusing to refund fans who bought tickets for gigs and sporting events cancelled because of the pandemic, according to the consumer group Which?. The difference between 'cancelled' and 'postponed' events is . He said: "My ticket was scanned and there was a funny beep, and he brought over another guy who scanned it and I was told that I had to go to the ticket office." 2.13 Ticket Information. Ticket listings are a representation of actual seat location. Your continued use of the Site and the Services following viagogo's posting of a revised Agreement will constitute Your acceptance of the revised Agreement. StubHub is offering some customers cash refunds for tickets to events that were canceled during the pandemic, creating an exception to a no-refunds policy it adopted in . Issues relating to the tickets which are apparent prior to the event must be reported within 10 working days after receiving the tickets, otherwise this will no longer be covered by the viagogo Guarantee. Contact & review Viagogo - rated #0 in Entertainment . 3. viagogo is a global online marketplace for live sport, music and entertainment tickets. Which? My partner has a job where he is required to go away at the last minute. If you paid by credit card, and paid more than 100 and less than 30,000, you have additional protections if something goes wrong. One of the performers was sick, so the concert was rescheduled for September 28th at 7:30 pm. 2.7 Payment Authorisation. 1. This has reportedly been a long-standing policy of Viagogo. However, Shiflett says, after the COVID-19 pandemic canceled the Tool concert and thousands of other events, the company unlawfully avoided honoring its promise of a refund. If You do not qualify, do not use the Services. Given that I received the email at 7:30pm on the same day I was meant to return the tickets by, it was impossible to return the tickets. If any provision of this Agreement is held to be invalid or unenforceable under any circumstances, its application in any other circumstances and the remaining provisions of this Agreement shall not be affected. Instead, it sat on your $2,031. In addition, You shall not now or in the future contest the validity of viagogo's Intellectual Property. Actions does not process claims and we cannot advise you on the Dave Chappelle Tickets. But Viagogo countered the move by filing documents presenting arguments why the court should deny the request. 'Eventually Viagogo offered me a refund but I don't think many people have the tenacity to hound them like we did,' he told us. According to Complete Music Update, Florida resident Lauren Shiflett filed a motion last month to expand her class action lawsuit against Viagogo from Florida residents alone to a nationwide Class. Romeo Santos Tour 2023. We look forward to hearing from you. 4. The use of automated systems or software to extract data from this website for commercial purposes, (screen scraping) is strictly prohibited. Wait for a StubHub representative to reach you. All sales and bids are final. In the event of a postponement, refunds are not granted. Except as provided herein, You agree not to promote the sale of tickets posted on viagogo through any other site. It said it would speak to the consumer rights body the Competition and Markets Authority (CMA) about Viagogos behaviour. A Viagogo spokesperson told us: 'Any ticket restrictions are clearly labelled at the top of our website. What We Do. Which? As a Buyer, You grant Us permission to charge your credit card, debit card, PayPal account, or bank account for the purchase of the selected tickets. 1,778 reviews for Viagogo, 1.3 stars: '***Beware of buying through Viagogo - this ticket sale service is not what you think*** Ticket Price inflated by 400% No tickets provided once purchased Incorrect information given Utter SCAM I recently bought some tickets via their website and having read so many 'worse than negative' reviews, I know I have been scammed and am seeking a full refund . That is the only way for fans to guarantee their place at the Championship and avoid the risk of tickets not being accepted.'. 'At that point, I went onto the event organiser's website and there was a very clear statement of cancellation,' he said. "If . Viagogo has wriggled out of issuing refunds, adding a clause to its cancellation policy which states if an event organiser offers tickets or vouchers to another event customers will be entitled to those tickets or vouchers.

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