#1 Luxury Auto Dealer in the Washington, DC Area! We were going to drive 2 hours together to see them. HIGHLY RECCOMEND, On 1-28-23 I contacted the dealership early in the morning which I asked to check on a specific auto, I stated " I am not interested in any other auto, and I will be there to purchase that auto in 1 1/2 hours. That following morning, the diagnostic was done and Ray no longer picked up his phone, instead of answering, he constantly sent me to voicemail! Little did I know, for him, it was a phone call away! Has your experience with this business or person been good? Will never give them my money. The sals person was nice but this dealership runs some kind of scam. They have hidden fees. This rating includes all reviews, with more weight given to recent reviews. They lost 2 potential deals from qualified customers and any chance of repeat business or referrals. Very informative. One of the best Used Car Dealers, Automotive business at 1105 N Glebe Rd, Arlington VA, 22201 United States. Search listings from Merlex Auto Group in Arlington, VA to find the right vehicle for you. I have brought this up to my team and we will be working on improving our sales experience. BBB Business Profiles may not be reproduced for sales or promotional purposes. I was eventually introduced to the GM Walter who took it far and beyond to make sure I left satisfied. in 20 reviews, The salesmen are very professional and told us everything we needed to know about the Mercedes. in 16 reviews, We bought our Lexus RC350 from Merlex on 5/10 and the car buying process was the fastest I've ever experienced. in 3 reviews. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. I got information about financing: Amount $20,263; 72 months, $328.99 monthly payment, 5.2% rate. Ford F150 was advertised at $24,277. I continued to call, he would not respond yet he was completely available prior to selling the car. I called about the same car on three different days over the course of three weeks. On March 19, 2018, Monday, at 6 pm I got a phone call from a fake police officer. (703) 214-3598. Corporate Advocacy Program: How to repair your business reputation. Made an internet inquiry, had 2 responses, one from Mike and one from Grace. It took me 3 weeks to have them taking care of the brakes that I ending up paying a % out of pocket. They have the best inventory of lux cars. FRAUD ALERT:. When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints. Estimated amount consumers saved since 1997: $15,590,010,907. As soon as I got to the dealer, I was greeted with kindness and hospitality by JJ and Rand. (I was looking for financing for my daughter, starting April 1, when she starts her new job). United States. Merlex Stucco Inc. has agreed to make home repairs to settle a class action lawsuit that alleged the company's stucco was defective or contained impurities that led to it having the appearance of rust. I signed the pages where the employee pointed with a finger. See if you can save on car insurance on KBB.com, Pre-qualify for a car loan with no credit score impact. Beat local competitors. Ass Fks, Stay Away! That Friday, i noticed that their mechanic was extremely slow with coming up with a quote. 5 hours later I received a random text from a different sales rep asking how my test drive went. File your review. Specialties: High End Used Car Sales. 2. 6. Search consumer complaints, reviews and information about merlex-auto-group. Repackaged from Purchased from Amazon, stealing all certifications and false manufacturing markers from the packaging of NB food supplements. Advertisers above have met our !! Gave me numbers on the phone. Buy at your own risk!! 1105 N Glebe Rd Arlington, VA 22201. We DO NOT remove reports. As he spoke to me he was rudely carrying on other conversations and i wasnt sure when he was speaking to me or someone else. I said I want to return car. 7. After that, the manager Walter and another employee (I do not know his name) suggested me to sign the set. I am a return customer and they as last time they treated my husband and I with s. By continuing to use this website, you agree to UniCourts General Disclaimer, Terms of Service, Great deal, I thought. Drug Rehab Deception Addiction Treatment Industry Rocked By Fraud & Abuse. ( I spent many years as a manager in the car business, so this is not assumption) If they dont have those options they are either leaving money on the table with incorrect book outs, making customers put down money unnecessarily, or they are giving inaccurate and fake book outs to the banks which if that were the case, they would be in a lot of trouble. they are not trustworthy! YOU HAVE BEEN WARNED! Specializing in: Mercedes-Benz, Lexus, Cadillac, BMW, Range Rover, Jeep Wrangler, etc. The police officer asked "how? I was assured I'd still get first crack at the truck by a guy named "Steve" once it was out of the shop given my hour-long trek to Merlex. Also he said that the total due is about $27,000. On Monday 6/21/21 I made an appointment with "Mike" for a test drive for Wednesday at 1pm 6/23/21. Serving the greater Arlington, VA area, our full lineup of quality previously owned vehicles means that you can find what you are looking for at Merlex . 2. bring someone with you at all times if you are dealing with merlex or any of their family, This is a review from some one who bought a car from here TWO DAYS AGO! I will never ever go back to Merlex Auto group. He asked me what I wanted in a car and I showed him a video of the car I really wanted to see if he could get close to that. File your review. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. 2 months ago. Arrived about 15 minutes late - traffic - but called again 12:45 to warn I'd hit some traffic. Find Reviews, Ratings, Directions, Business Hours, Contact Information and book online appointment. 235 Reviews. Consumers educating consumers., Complaints Reviews Scams Lawsuits Frauds Reported.. I asked why they sent money, if they were notified that the car had returned to dealership MerlexAutoGroup, and that the purchase deal is fraudulent. pay could be better. Consumers want to see how a business took care of business. I left with a Mercedes certified vehicle that has all of the bells & whistles. 1105 N Glebe Rd, Arlington, VA 22201 United States, https://www.merlexautogroup.com/index.shtml. Unlawful and unprofessional. 1105 N Glebe Rd, Arlington, Virginia 22201. I would love to see how they are booking their vehicles to the bank. I decided to head out to Merlex this morning to take a look at a gorgeous black on black X6 that they had on their website. 2 DAYS AGO! Directions. Experience the car via video chat and ask the dealer any questions you may have. GoooooooooooooooooooooooooooooooDdddffff. Established in 2014. READ: Foreign websites steal our content, Click Here to read other Ripoff Reports on Merlex Auto Group. I will be notifying Truecar about their shaddy sales practice, 2017 MERCEDES-BENZ GLS 450 4MATIC Shopper. Otherwise they will come to my home and make to me bad. Company website run by crooks outside USA pretending to be in USA to get USA money taking your hard-earned dollars funneling it to the country of Peru, Better Business Bureau of South Florida BBB of South Florida Andre Amaro and the BBB of South Florida are harassing me and my small business! Find out what works well at Merlex Auto Group from the people who know best. I ha ve never met Walii before this day! Corporate Advocacy Program: How to repair your business reputation. Completely Dishonest and Fraudulent!!! My owners would have either fired him or fired me for not firing him the way he acted on the phone. Merlex Auto Group | 7 followers on LinkedIn. Was told I signed sold as is and that I didnt purchase warranty. 1492 customer reviews of Merlex Auto Group. Always go with your gut feeling! BBB reports on known marketplace practices. I drove far to get the vehicle I wanted. Compare pay for popular roles and read about the team's work-life balance. Merlex Auto Group was started in 2014 bringing the highest quality luxury certified pre-owned cars and trucks to the DMV region. This is the best way to manage and repair your business reputation. I had told them that I was interested in one car and my daughter was interested in another. As a matter of policy, BBB does not endorse any product, service or business. On 12/30/2022 PIERRE, ROODY filed a Contract - Debt Collection lawsuit against MERLEX AUTO GROUP. Arizona does not observe daylight savings so the post time may be Mountain or Pacific depending on the time of year. I informed her, ok but was waiting to hear back from the sales person. Copyright 1997-2023, Ripoff Report. Research, browse, save, and share from 21 IS 250 models in Centreville, VA. Also, we saw that the employee of MerlexAutoGroup drove the car from the middle of the selling place to the side. We offer: Overview Reviews (235) Inventory (150) price inspection communication buying experience scam professional truck unprofessional. He wanted me to take it to his mechanic, i felt more comfortable taking it to Lexus to find out what's wrong. Want to share your experience with this dealership? Playing doormat and just signing whatever they said without you even bothering to READ what you were agreeing to is what caused all this. 10 stars!!! All rights reserved. Poor service, 2018 CADILLAC ESCALADE ESV PREMIUM LUX Shopper, I did not like that the price Changed after making a deal the deal changed from taxes and shipping charges ,to a complete Price change did not enjoy the experience with this company. I have a video record of it and a witness. Write a review. I spoke with substitute manager for that day Ray Kandahari. Should they have been honest? It's only been two days since my initial visit to Merlex. Established in 2014. They are hard to deal with and VERY unprofessional!! (703) 214-3598. Bought the car was clean everything was ready. Some of the employees are rude and not helpful. I returned home by my car. February 2022 check engine light comes on again. 185 were here. Specializing in: Mercedes-Benz, Lexus, Cadillac, BMW, Range Rover, Jeep Wrangler, etc. On March 16, 2018, Friday, I visited Pentagon Credit Union. Was sold a car with a bad engine! Called in. The process was stress free and pleasant. Child safety. Price of the car is $14,966. Blame yourself! Bait and switch tactics, not one car pictured I was interested in was available. Copyright 20042023 Yelp Inc. Yelp, , and related marks are registered trademarks of Yelp. Get more reviews from your customers with Birdeye. Initially I showed him a car that Id settle for but wasnt in love with. Wasted a trip out to Arlington. BEAUTIFUL CAR WITH LOW MILES! Ripoff Report | Complaints Reviews Scams Lawsuits Frauds Reported. Domain Created. Start the purchase online and the dealer will deliver the car and the paperwork to you. Even called me several days later to say car was there, but you told me wasnt before. Walii jumped out his car after blocking me in yelling "weve been looking for this car FOR WEEKS!". Thursday, I dropped off the car at their mechanic after my mechanic took a look and assured the damage. We've either got it - or we can get it. Get a Kelley Blue Book instant cash offer. The Federal Trade Commission and the State of Illinois are taking action against Napleton, a large, multistate auto dealer group based in Illinois, for sneaking illegal junk fees for unwanted "add-ons" onto customers' bills and for discriminating against Black consumers by charging them more for financing. The manager Walter prepared Purchase Documents set. Luxury cars, latest trends, lifestyle posts, inventory -- #MerlexLife Corporate Advocacy Program - Verified Status, How To Get Your Report Featured On All Report Pages, NAACP IMAGE AWARDS-Carol Alexander - Television + Streaming and Podcast Coordinator, Stephen Komorek API International Group Investigators, Matthew Paul Lee - World Wide Consulting Group, Neptune Auto Transport LLC - Ibrahim Salah - Thief - Fraud - Scammer - Very Unprofessional. The following day I sent additional information pertaining to the sale via text message before they opened. 72 Verified Reviews. At home, I took the Purchase Documents set from the yellow envelope and define that: 1. 3.7. RUN. I got congratulations on the purchase from SETAYESH INC. I was very scared that they will frighten my daughter and neighbors. Court documents are not available for this case. It was approved. I have bought over 20 cars in the last 18 years. Who's crazy enough to start this website? IN 3 WEEKS THEY SENT 3 OF MY RECIPIENTS DEAD FROZEN TINY BOUQUETS calgary, Ponce motors Deceptive car sales Austin Texas, Nextiva efax overcharged me for an entire year even before the monthly trial expired able to use the service at all. Merlex Auto Group Instagram September 02, 2018 merlex auto group instagram International Association of Better Business Bureaus. Arlington VA. Show customers why they should trust your business over your competitors On March 15, 2018, Thursday, I came to dealership MerlexAutoGroup (1105 N Glebe Rd, Arlington, VA 22201) to make a test drive and to ask about the possibility of financing for my daughter. You will be sorry. There may be more specific results for "merlex-auto-group", For more specific results for "merlex-auto-group", Showing 1-25 of 112,711 Found Reports We're all concerned about COVID-19. They Will tell you the vehicle is there when you contact them and when you drive 2 hours to get there.. its not there or was just sold. Yelp users havent asked any questions yet about Merlex Auto Group. It may not be copied without the written permission of Ripoff Report. July 21,2020 check engine light came on. This case was filed in Arlington County Courts, Arlington County General District Court located in James City, Virginia. The cars advertised had already been sold and I drove 45 minutes there even though I spoke to a rep who confirmed the car was available. Anyone from afar could see that the reason they were doing this was because we left a negative review. the mechanic then informed me that MERLEX told them not to give the car back to me and that I should call "walter". The second bank is ALLY. He told me yes! Trash. High Quality Pre-Owned Vehicles in Arlington, VA, Visit us at: 1105 N Glebe Rd Arlington, VA 22201. TERRIBLE PAINT JOB SOLD ONLINE Fairfield OH, Stephen Komorek API International Group Investigators Stephen Komorek & Pat Welsh Fraudulent, Stole Valor, Criminal fake Detective Wellston Ohio. 1105 N GLEBE RD, ARLINGTON, VA 22201. Get the inside scoop on jobs, salaries, top office locations, and CEO insights. Easy, done. Before that, I got by phone confirmation of the availability of the car 2015 Toyota Camry and that the price is as advertised $14,966. Case Summary. we contacted the VA DMV INSPECTOR in RICHMOND as well as others! Verify to immediately update business information, respond to reviews, and more! who took it far and beyond to make sure I left satisfied. ", He was the salesman. that night, after bringing the car home, lights appeared on the dash! Grace told me to contact Mike ASAP so I did. I purchased a car from here 2 DAYS ago! We're looking for a results-driven Sales Representative to actively seek out and engage customer prospects and preferably bilingual English/Spanish to join our sales team. they cannot deliver what they say an insane amount of money Pittsburgh Pennsylvania, Attorney Sharon K. Campbell COLLUDES with Wells Fargo Dallas Texas, BlackSwanCapital.co Black Swan Enterprises Peter Tumbas Black Swan Capital The offered guaranteed low-cost financing if I first stepped in high-cost short term financing New York New York, Geeks Ondemand LLC, Lizeth Lagomarcino Papaleo Geeks Ondemand LLC, The Geeks Mob SCAM! It was not discussed. Set an appointment waited 45 minutes before acknowledged waiting another 30 min after licensed was checked and no activity information relayed call for Lyft waited 11 minutes upon arrival of Lyft no one questioned my leaving ? Thank you for bringing this to our attention. Arlington, VA. It's been a month I still can't get my tag. Birdeye helps millions of local businesses to be found online with all their reviews and accurate business information. The salesmen are very professional and told us everything we needed to know about the, We bought our Lexus RC350 from Merlex on 5/10 and the, Yelp users havent asked any questions yet about. After everything with the vehicle checked out, I went to speak with the managers Walter and Alberto who made the process of purchase smoothly and quickly. I highly suggest, next time you spend over $10, you get yourself a keeper. Napleton will pay $10 million to settle the lawsuit brought by the FTC and the . Over 90,000 businesses use Birdeye everyday to get more reviews and manage all customer feedback. plenty of opportunity to grow depending on what you would like to do. Phoenix Arizona, Real Estate Fraud, Real Estate Scam Artist, Dolly's Stampede Dixie Stampede Dixie Gone Mad Pigeon Forge Tennessee, Cincy AutoMall Cincy AutoMall LLC., Cincy Auto Mall LLC. Find more than 112,707 complaints| Ripoff Report IN 3 WEEKS THEY SENT 3 OF MY RECIPIENTS DEAD FROZEN TINY BOUQUETS calgary, Ponce motors Deceptive car sales Austin Texas, Nextiva efax overcharged me for an entire year even before the monthly trial expired able to use the service at all. Fast service. 3.4 (644 reviews) 1105 N Glebe Rd Arlington, VA 22201. I got back to the house and discover that the truck price (according to the website) was now $28,966 - nearly $4,700 more than it was hours earlier. Our local dealership keeps a great stock of luxury used cars, trucks, and SUVs in inventory. Specialties: High End Used Car Sales. When I arrived 1hour and 20 minutes later of course NO auto and get this NO Jessie, first they told me Jessie was working with another buyer, then I was told there is no Jessie here. Merlex Auto Group. Dominate search results. I decided to go back and read some of the reviews more closely. Corporate Advocacy Business Remediation and Customer Satisfaction Program. The manager of MerlexAutoGroup called to Pentagon Credit Union and apply for the Auto loan for me. They outsource all of their work to Philippines who do not know the basics of the English language. Use the CARFAX search as one important tool, along with a vehicle inspection and test drive, to make a better decision about your next used car. If you have ever bought a vehicle before and know how it should go, or, if you have an IQ over 80, don't deal here, especially with Mike. I bought c300 Benz and I love it. Owners who claim this profile can update information, boost SEO, and more. For important participation details and mileage limitations, please ask your dealer. REBUTTAL BOX The Merlex Auto Group Way. Merlex Auto Group's headquarters are located at 1105 N Glebe Rd, Arlington, Virginia, 22201, United States What is Merlex Auto Group's phone number? Merlex Auto Group. Sadly, the first salesperson advised me that the vehicle was sold the next day. In response, our dealers have expanded the ways you can shop for a new or used car without leaving the safety and comfort of your home. He was very knowledgeable, thorough, kind, and most importantly very honest. Off course Nothing! This was Thursday "WALTER", through text message, asked me to drop off so we can fix as soon as possible.. "Mike" told me that they no longer wanted to do business with me. Merlex Auto Group Sales Position. https://www.ripoffreport.com/reports/merlex-auto-group/arlington-va-22201/merlex-auto-group-dealer-committed-a-fraudulent-deal-selling-me-a-car-arlington-va-1446138. Website. Case Details Parties Dockets. I was contacted, via e-mail once, and once only!!!! Here at Merlex Auto Group, it is our mission to be the automotive home of drivers in the Arlington, VA area. The owner Ray should NOT BE TRUSTED. Used Cars for Sale. Bought a range rover. Easy Apply. This is IMPORTANT! CARFAX Vehicle History products and services are based only on information supplied to CARFAX. We're sorry that the vehicle you were interested in was sold from the moment you first inquired to the moment you showed up at our store. I did not check the completeness. I guess I was supposed to do HIS job for him. He ordered Walii to move his car, he was clearly upset that he was caught in a lie! He then texts me "if i am having any problems, contact the salesman! Directions. And the best part of all, documents in their CrowdSourced Library are FREE. They told you where to sign, and you just blindly did just that and now you come here to cry and whine over what YOU got YOURSELF into! Sales: (703) 685-9312. When I told MIke it was his car and he should have the vin right there, he mumbled something incoherent and then hung up on me. He was able to find the exact vehicle in my video and made sure that everything was covered at the best price. Great deal done. Quick contact by dealership but then I received an email from a second salesperson which I thought was unnecessary and wasn't sure which one to deal with. There was a problem with your loan.". On March 27, 2018, I received a phone message from Ally bank "welcome to Ally financial. strict standards for business conduct. With competitive prices offered on every pre-owned model for sale on our lot, you won't find a reason to visit any other dealership in Arlington. BBB is here to help. Jason and Walter treated me with kindness and respect. NEVER!!! 1105 N GLEBE RD, ARLINGTON, VA 22201. This business is unclaimed. A program that benefits the consumer, assures them of complete satisfaction and confidence when doing business with a member business. Please teach me how to make the bank stop frightening me. If they would have ripped me off as planned I'd have 100 bikes on there property within an hr making this an equal outcome. I contacted Capital One to look into this loan! Customer service horrible suppose to refund me for oil change haven't got back with me. they cannot deliver what they say an insane amount of money Pittsburgh Pennsylvania, Attorney Sharon K. Campbell COLLUDES with Wells Fargo Dallas Texas, BlackSwanCapital.co Black Swan Enterprises Peter Tumbas Black Swan Capital The offered guaranteed low-cost financing if I first stepped in high-cost short term financing New York New York, Geeks Ondemand LLC, Lizeth Lagomarcino Papaleo Geeks Ondemand LLC, The Geeks Mob SCAM! Copyright 1997-2023 Ripoff Report. It looked brand new being a used car and all of the customer service reps handled me very well. Very unorganized and fake professional. |. I have been in sales for over 49+ years, and I KNOW the importance of following-up and following through!!!! One day you Fks will Fk with the wrong dude, yous came so close to devastation words will not express the underlined truth. I parked the car in the middle of the selling place in a way, that no one car can exit or enter the selling place. Browse Lexus IS 250 vehicles in Centreville, VA for sale on Cars.com, with prices under $99,999. MYWOT. Advertisers above have met our strict standards for business conduct. Merlex Auto Group. The final on road price was 10K higher. 192 were here. All Dealer Home Services must comply with state or local ordinances. This report was posted on Ripoff Report on 06/05/2018 11:08 AM and is a permanent record located here: Overview Reviews (235) Inventory (150) Merlex auto group is top tier! Yet, i have never met him before this day!!!!!! On April 3, 2018 I got a bill and welcome letter from Ally Financing. This is the best way to manage and repair your business reputation. Well guide you through the process. Merlex Auto Group | Used Dealership in Arlington, VA. Merlex Auto Group sells and services vehicles in the greater Arlington VA area. He said I should arrive at MerlexAutoGroup, to their selling place on 1105 N. Glebe Rd, take the car, and drive it to my home. I was scared that they will break my doors, windows and home stuff. I got a Certificate of Title to my name issued on March 27, 2018 I was ill after this event for 5 weeks. Texted them to tell them and was told to take it to their shop which was fixed! Consumers educating consumers., Complaints Reviews Scams Lawsuits Frauds Reported.. Consumers eligible for the Litigation Class are those . Mike seemed to have no recollection of our earlier conversation and the only thing he knew about the car was, "it's still here." After the signing, the employee Sid took the Purchase Documents set to make a copy, and after that she returned it to me in a large yellow envelope. apparently, MERLEX ATTEMPTED TO GET LOANS ON TWO DIFFERENT VEHICLES THAT WE WERE UNAWARE OF!
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